Dawn Grocott
Leasehold Manager, Torus

Dawn has worked in Social Housing for 24 years and is experienced in all aspects of Leasehold Management, Shared Ownership and Service Charge administration. Currently working as Leasehold Manager for Torus 62 Ltd, Dawn also chairs the Affordable Home Ownership Group (North & Wales).

Jaclyn Burns
Finance Service Charge and Systems

Jay Darbar
Dolphin Living

Jake Le Page
Head of Regulation - Building Safety, Notting Hill Genesis

Rhys Moore
Executive Director of Public Impact, National Housing Federation

Rhys started with the NHF in October 2018, as Executive Director of Public Impact. Rhys oversees our policy, external affairs and communications work. Previously he was Director of the Living Wage Foundation where he worked with government, business and civil society to build a national movement of responsible employers. Before that, he helped to establish the London Community Foundation, which supports grassroots community groups in the capital. Rhys is a board member of the Carers Trust.

Meadow O’Connor
Associate Solicitor, Trowers & Hamlins

Meadow is an Associate Solicitor in Trowers' Manchester Property Dispute Resolution and Litigation team, working with private and public sector clients on a breadth of matters across leasehold and freehold land and property.

She regularly advises both landlords and tenants on leasehold matters from breach of covenant to residential service charges, including advice on the implications of the Building Safety Act 2022 and associated legislation. She has experience in both the courts and the First-tier Tribunal (Property Chamber).

Meadow also advises on more niche queries related to occupation of land and property, including boundary and neighbour disputes, access to land and easements, and agricultural law.

Liz Oliver
Safer Homes Director, The Hyde Group

Liz Oliver had led in compliance and safer homes roles within the housing sector for over ten years, working for organisations including Homes for Haringey and Optivo.

Liz feels passionately about keeping both residents and buildings safe. She has headed up Hyde’s Safer Homes team for around 18 months, and under her leadership, Hyde has carried out major building safety work on 10 residential buildings and thousands of other smaller projects. She recently led on the successful recladding project affecting 433 homes in five tower blocks at Gosport. The project has not only won national awards, but Liz’s work at Gosport led to her becoming a ‘Building Safety Ambassador’ for Inside Housing.

Thanks to Liz’s approach, always focusing on engaging with residents, and by being honest, open and supportive, Hyde has demonstrated to residents, stakeholders and government that it is a sector leader in building safety.

Emma Parker
Customer Income Manager, Accent Group

Andrea Payling
Director of Finance, Longhurst Group

Fay Shanahan
Corporate Director – Operations, whg

Fay joined whg’s group executive team in 2017 with 18 years’ housing management experience already under her belt. Fay has a diverse portfolio from housing to IT, customer service and community investment. She has championed innovative solutions to longstanding problems, not least rough sleeping and homelessness and tackling health inequalities in partnership with the health sector.

Fay overseas whg’s Stronger Communities Directorate which supports and empowers our customers by focusing on health and wellbeing, employment, training and life skills. A key focus for whg is to work with partners to reduce health inequalities through timely interventions and tackling loneliness and isolation to build more resilient communities.

Adrian Shaw
Head of Rent and Service Charges, L&Q

Adrian joined L&Q in June 2021 as Head of Rent & Service Charge, where his responsibility covers rent and service charge administration and s20 consultation. He has worked for several housing associations as well as local authorities in London.

He was previously Head of Service Charges at Clarion Housing Group and prior to that was Director of Commercial & Leasehold Services for Circle Housing Group. He is an Assoc RICS and MIRPM and is a Board member of the National Leasehold Group and chairs their service charge sub-group.

Agnieska Thakur
Director of Finance Operations, Peabody