Emma Hardman
Partner, Anthony Collins Solicitors

Emma leads the Housing Management team at Anthony Collins Solicitors and is co-author of the NHF ‘Service charges and rent charges: a guide for social housing landlords’. Service charges form a significant part of Emma’s day job, ranging from policies and procedures, introduction of new charges, consultation, and tribunal claims.

Ranjit Bhose
Barrister, Cornerstone Barristers

Ranjit is a QC with a broad practice, specialising in local government, commercial and residential landlord and tenant, housing, property, property-related negligence, public law and licensing law.

He is ranked as a leading QC by Chambers & Partners in the fields of Real Estate Litigation, Social Housing Law, Licensing Law, and Local Government Law. Prior to becoming a QC, he was the ‘Star Individual’ for Social Housing Law. He is also ranked as a leading QC by the Legal 500 in the fields of Property Litigation, Social Housing Law and Licensing Law.

Ranjit has strong links with local authorities, housing associations, major landlords and developers. Ranjit was called to the Bar in 1989, and appointed a QC in 2012.

Bethan Buck
External Affairs Manager, National Housing Federation

Lisa Cogley
Income Officer, Redwing

Lisa is the Income Officer for Redwing responsible for income recovery of 2k properties. Lisa has over 20 years housing experience.

Lisa is also the secretary for the ‘Affordable Home Ownership Group North West & Wales’ which is a networking group that shares best practice and peer to peer advice on Leasehold issues. The group has grown to over 100 members representing over 40 different housing providers.

Jonathan Cox
Partner, Anthony Collins

Kevin Dunleavy
Head of Homeowner Services, The Guinness Partnership

Kevin has developed and led successful leasehold management teams within housing associations in London and across the country. This includes delivering services to shared ownership, right-to-buy and open-market sale customers.

He has also played a lead role in working with other associations to establish professional standards throughout the sector. This includes being a founding member and current Chair of the National Leasehold Group, which supports the housing sector in improving products and services to its homeowners.

He is also a regular speaker at events, calling upon over 15 years’ worth of knowledge and experience to bring topics to life.

Elizabeth Froude
Group Chief Executive, Platform Housing Group

Elizabeth is Group Chief Executive for Platform Housing Group, which have 47,000 homes coast to coast across the Midlands.

Elizabeth came into the sector 16 years ago when she joined Radian to work on their formation merger and has since worked across the South Coast , Home Counties, central London where she spent eight years working for Notting Hill Genesis.

Prior to that she worked for various listed plc companies in varying sectors from retail and film to finance and leisure, across the UK, Europe and USA. Usually in change, process improvement or merger roles with an operational efficiency focus.

John Glenton
Executive Director of Care and Support, The Riverside Group

John is the Executive Director of Care and Support for The Riverside Group. John has over 30 years’ experience in working with older people and the homelessness sector. Through Riverside’s 400 services (including accommodation-based, floating support and outreach) across 90 Local Authorities in England, John aims to deliver a modern and aspirational Retirement Living offer for older customers and provide innovative new services to support people who are at risk of homelessness. In 2017 John was a key player in the successful sector campaign to lobby Government over planned changes to Local Housing Allowance caps which saw him provide evidence to the Commons Select Committee inquiry into the future funding of supported and sheltered housing.

Dawn Grocott
Leasehold Manager, Torus 62 Ltd

Dawn has worked in Social Housing for 24 years and is experienced in all aspects of Leasehold Management, Shared Ownership and Service Charge administration. Currently working as Leasehold Manager for Torus 62 Ltd, Dawn also chairs the Affordable Home Ownership Group (North & Wales).

Annette Hall
Operational Policy Lead, HSE Building Safety Programme, Health and Safety Executive

Annette has worked for HSE as an inspector for nearly 30 years in a variety of operational and policy roles. Until 2014, she worked primarily in East Anglia leading teams dealing with inspection and investigation in a wide variety of industries.

In 2014 she became Head of Operations for the construction industry, leading operational teams in London, East Anglia and the South East. Through this role, she became involved in the Grenfell disaster as part of HSE’s emergency response team, managing HSE interventions looking at some of the remediation work and supporting work around the development of the Building Safety Regulator.

In February this year, she moved permanently to the team leading the work to build the Building Safety Regulator. Annette is now Head of Operational Policy and leads workstreams around developing how the Regulator will work in practice.

Professor Nick Hopkins
Commissioner for Property, Family and Trust Law, The Law Commission

Professor Nick Hopkins is Law Commissioner for Property, Family and Trust Law. He is the lead Commissioner for the Commission’s work on residential leasehold and commonhold reform. Prior to appointment at the Commission in October 2015, he was an academic lawyer for over 20 years and he holds a Chair in Law at Reading University. He is an academic / honorary member of the Property Bar Association and Property Litigation Association, and an honorary Bencher of Middle Temple.

Scott Jeffreys
Service Charge Manager, Trafford Housing Trust

Scott is the Service Charge Manager for Trafford Housing Trust. He manages a small Service Charge team who are responsible for calculating and reporting service charges to 7k properties.

Scott has over 10 years housing experience. He co-founded the ‘North & Wales Service charge group’ in 2018 which shares best practice, peer to peer advice on service charges specifically. The group has grown to 90 members representing over 40 different housing providers.

Neil Lawlor
Partner, Devonshires

Neil’s responsibilities include conducting housing litigation which involves defending disrepair claims and advising clients of settlements, bringing actions for nuisance such as possession proceedings, Anti-Social Behaviour Injunctions, bringing possession actions for unlawful sub-letting, non-occupation and disputed succession claims.

Neil also conducts general property litigation which includes both residential and commercial properties. This includes claims for forfeiture, business lease renewal claims under Landlord and Tenant Act 1954 and service charge disputes including recovery of unpaid service charges and s20 consultation and Judicial Review. Neil also provides non-contentious advice in respect of housing and leasehold management and general property matters.

Caroline Millington
Head of Home Ownership, Plumlife Management, Great Places Housing Group

Caroline completed a law degree before commencing her career in the leasehold sector in 2004, joining Plumlife as a Home Ownership Officer in 2005 before being promoted to Operations Manager, and finally to her current role as Head of Home Ownership in 2009.

Plumlife is the leasehold and shared ownership division of Great Places Housing Group. Great Places own and manage over 25,000 properties. Plumlife make up over 5000 of those properties, across more than 150 schemes and include a variety of tenure types such as; shared ownership, leasehold and resident management companies, Rent to Buy, market and social rent. It also oversees the service charge setting for the rest of the Group.

Saleh Mirza
Head of Building Projects, A2Dominion

Saleh is currently Head of Building Projects for A2Dominion where he is responsible for the Groups cladding replacement and external wall remediation programme. Having been with A2D for over 15 years he has assumed a variety of posts, from housing management, estate services to now being in their property services division. As part of his current role, Saleh and his team actively engage with leaseholders on all things related to cladding safety as well as wider issues around lending, sales, EWS1 etc.

Victoria Moffett
Head of Building and Fire Safety Programmes, National Housing Federation

Victoria leads the National Housing Federation’s building safety work, which focusses on supporting housing associations in their work to remediate buildings, shaping and preparing for the new regulatory system and developing long-term cultural change around safety. Victoria comes from a communications, policy and public affairs background, with experience in both housing and the charity sectors.

Jess Mullins
Head of Member Relations, National Housing Federation

Jess is the Head of Member Relations for London at the National Housing Federation. Prior to this Jess worked in public affairs and Parliament.

Dr Aasia Nisar
Head of Resident Engagement, Sovereign

Aasia is an experienced housing professional with over 20 years’ experience in the housing sector but her real niche is resident involvement, community development and engagement. She is committed to ensuring residents voices are heard, making a real difference as to how services are delivered.

Before joining Sovereign in 2008, Aasia worked on several European Social Funded projects, as well as writing major funding applications for the National Lottery. She has a PhD in Sociology and Social policy.

Dominic Owens
Director, Resource Solutions

Dominic founded Resource Solutions in 2005 having previously worked in retail business banking with Barclays and property strategy with Jones Lang LaSalle. He has developed Resource Solutions into one of the leading organisations assisting supported accommodation providers in the recovery of accommodation services costs. This is increasingly important as providers face uncertainty and challenges around changing regulations, financial austerity and increased scrutiny from DWP, Commissioners and Housing Benefit authorities.

In the last 16 years at Resource Solutions, Dominic has developed rental structures and methodologies, which have been accepted across the UK by Commissioners and Local Authorities, and the consultancy has assisted numerous providers meet their challenges to maintain and improve accommodation services for vulnerable people, particularly around staffing support; service costing; robust audit practice; and exemption status.

Dewbien Plummer
Head of Housing Strategy and Improvement, Royal Borough of Greenwich

Dewbien has decades of operational experience in the sector, (local authority and housing association), with a background in leasehold and repairs and maintenance.

In her current role, she is responsible for delivering Royal Greenwich’s Housing & Safer Communities 3-year digital transformation programme. Dewbien wishes to leverage technology to help us deliver a better customer experience by starting with the user first.

Sue Ramsden
Policy Leader, National Housing Federation

Camilla Sheldon
Deputy Director for Reform Policy, MHCLG

Camilla’s previous roles include: MHCLG COVID 19 Response Director: Programme Director for Grenfell Recovery; Deputy Director Housing-led Regeneration and Investment and Deputy Director for Big Society and Community Rights.

Camilla has also led work on Empty Homes, Private Sector Housing, Ecotowns, Fire Service Modernisation, Local Government Finance and Rough Sleeping. She has spent three years on secondment to Southwark Council and prior to joining the civil service, was a self-employed musician and Head of Music at Southwark College. Camilla was also Chair of Southwark’s Aylesbury Estate New Deal for Communities Board.

Rob Thompson
Head of Finance (Income), Thirteen Group

Claire Thorogood
Leasehold Manager, Wandle Housing Association

Claire has worked in housing management for over 30 years in senior roles for both London authorities and housing associations. Claire is a specialist in leasehold management and has led on many innovative projects including London’s first PFI housing contract. Particularly committed to thinking from the homeowner’s perspective, Claire admits that the current dilemmas in respect of fire safety costs, overseeing externally managed schemes during lockdown, as well as the ever-continuing conversation with leaseholders about their service charges continues to ensure homeownership remains a key focus for housing management.

Michael Tourville
Director, Beever and Struthers

Michael leads external and internal assurance services for a number of housing clients. He is also in charge of our service charge certification work including for four of the London G15 and across the country as well as conducting special investigations and lean process reviews to those clients. Michael is also the statutory auditor for the Leasehold Advisory Service, the Government body responsible for leasehold matters as well as being an invitee to the All-Party Parliamentary Group on Leasehold and Commonhold Reform.

Emma Turay
Assistant Director of Rents and Service Charges, Notting Hill Genesis

Emma works within the Business Improvement Directorate at Notting Hill Genesis ensuring that the organisation is robust in terms of regulatory and legislative requirements for Rents and Service Charges. She is also responsible for the development of automated bespoke databases to increase efficiencies and manage compliance risks. Emma has over 10 years experience in the sector, with qualifications in Law and various project management methodologies including Prince 2 and Lean 6 Sigma and currently sits on the CIH London Region Board.

Jacqueline Whitehead
Contract Manager (Supported Housing), Rooftop

Jacqueline is very passionate about delivering a high-level quality customer service, bringing better to life, and doing the right thing. She has worked hard to implement several key drivers to ensure that Rooftop improved their monitoring processes and build stronger partnerships. Focused on continuous improvement Jacqueline has embedded an Annual Self Assurance Report process which feeds into Rooftop’s Service Improvement Plan ensuring that quality services are being delivered, and Rooftop are meeting their contractual obligations.

Evelyn Williams
Policy Assistant, National Housing Federation

Evelyn is a housing professional, social researcher and part-time housing lecturer. Her current role at the NHF is Policy Assistant supporting different policy areas including finance, resident involvement, decarbonisation, supported housing and homelessness.

Over the last 10 years , Evelyn has gained housing experience through academic and non-academic routes.