Agenda | Leaseholder and Tenant Service Charges 2026

8:30am

Registration and exhibition open

9:00am

Early doors sessions

Duration: 35 minutes

Speaker:

Scott Jeffreys
Great Places

Duration: 35 minutes

Speaker:

Mairead Carroll
RICS

Chair:

Rob Hardware
National Housing Federation

9:55am

Chair's opening remarks

Duration: 5 minutes

Chair:

Carla Platell
Bromford Flagship Livewest

10:00am

Duration: 40 minutes

Speakers:

Louise Dawson
Trace Solutions
Hazel Makinson
Riverside
Martin Watson
Peabody

Chair:

Carla Platell
Bromford Flagship Livewest

Sponsored by:

10:40am

New and emerging case law: implications for service charge practice

Duration: 40 minutes

Speaker:

Andrew Barron
Judge and Priestley

Chair:

Carla Platell
Bromford Flagship Livewest

Sponsored by:

11:20am

Networking break and meet the exbihitors

11:40am

Breakout sessions - please select one

Duration: 11.40 - 12.30 (50 minutes)

Speakers:

Sarah Chatfield
Peabody
Olubukola Ajala
Newlon Housing Trust
Dom Rozanska
National Housing Federation
Sue Ramsden
National Housing Federation

Duration: 11.50 -12.30 (40 minutes)

Speaker:

Polly Cox
Housing Ombudsman

Duration: 11.50 -12.30 (40 minutes)

Speaker:

Emma Hardman
Anthony Collins

Chair:

Sophie Gilligan
Yorkshire Housing

Sponsored by:

12:40pm

Breakout sessions - please select one

Duration: 40 minutes

Speakers:

Tracy Jones
Housing 21
David Robb
West Kent Housing Association
Hayle Brailey
West Kent Housing Association

Chair:

Charlotte Rogers
National Housing Federation

Duration: 40 minutes

Speakers:

Dawn Grocott
Torus
Cara Jackson
Accent Housing
Zoe McLean-Wells
Accent Housing

Chair:

Adam Gravely
National Housing Federation

Duration: 12.40 - 13.30 (50 minutes)

Speakers:

Gabriel Olu’ Brown
London Borough of Tower Hamlets
Nicola Dee
Places for People
Zuzana Sparks
Sovereign Network Group
Charlaine Nkum
Resident Experience Committee / Southern Housing

1:20pm

Networking lunch and meet the exhibitors

1:40pm

Lunch and learn

Duration: 30 minutes

Speaker:

Andrew Bulmer
The Property Institute

Chair:

Sue Ramsden
National Housing Federation

2:20pm

Breakout sessions - please select one

Duration: 40 minutes

Speakers:

Craig Barber
Future of Finance Consulting
Nikos Kontotasios
Future of Finance Consulting
Sharon Cresswell
Bromford Flagship LiveWest (BFL)

Chair:

Lizzie Hearn
National Housing Federation

Sponsored by:

Duration: 40 minutes

Speakers:

Jaclyn Mangaroo
The Property Institute (TPI)
Melissa Little

Chair:

Emma Comer
Triathlon Homes

Duration: 40 minutes

Chair:

Fizzy Meredith
National Housing Federation

3:00pm

Networking and meet the exhibitors

3:25pm

Duration: 40 minutes

Speakers:

Kevin Dunleavy
The Guinness Partnership
Nick Hopkins
University College London
Bill Davies
Ministry of Housing, Communities & Local Government
Ed Francis
Ministry of Housing, Communities & Local Government

Chair:

Carla Platell
Bromford Flagship Livewest

4:05pm

Duration: 40 minutes

Speakers:

Becca Fury
Richmond Housing Partnership
Emma Towler
Aster Group UK
Hannah Trussler
Aster Group

Chair:

Carla Platell
Bromford Flagship Livewest

4:45pm

Chair’s closing remarks and end of the conference

Duration: 5 minutes

Chair:

Carla Platell
Bromford Flagship Livewest

8:30am

Registration and exhibition open

9:00am

Early doors sessions

Service Charges 101: back to basics

Speaker:

Applying the RICS Code in service charge practice

Speaker:

Chair:

9:55am

Chair's opening remarks

Chair:

10:00am

Preparing for leasehold and service charge reform: building trust and resident satisfaction

Speakers:

Chair:

Sponsored by:

10:40am

New and emerging case law: implications for service charge practice

Speaker:

Chair:

Sponsored by:

11:20am

Networking break and meet the exbihitors

11:40am

Breakout sessions - please select one

Working with management companies and managing agents: accountability, risk and compliance (roundtable)

Speakers:

Getting ahead of complaints: using AI, data and evidence to improve outcomes

Speaker:

Service charge tribunals: presenting your case with confidence

Speaker:

Chair:

Sponsored by:

12:40pm

Breakout sessions - please select one

From fixed to variable service charges: recovery and change management

Speakers:

Chair:

From reform to readiness: implementing Leasehold and Freehold Reform Act and meeting information requirements

Speakers:

Chair:

Roundtable - Service charge affordability: planning for lifecycle costs, setting contributions and supporting leaseholders

Speakers:

1:20pm

Networking lunch and meet the exhibitors

1:40pm

Lunch and learn

Professional standards in leasehold and service charge management

Speaker:

Chair:

2:20pm

Breakout sessions - please select one

Transforming service charges: compliance, transparency and smarter systems

Speakers:

Chair:

Sponsored by:

Building safety and leasehold management: legal updates, costs and compliance

Speakers:

Chair:

Service charge eligibility in supported housing: funding, recovery and regulation

Chair:

3:00pm

Networking and meet the exhibitors

3:25pm

Preparing for change: from leasehold to commonhold

Speakers:

Chair:

4:05pm

Future-proofing service charges: transparency, better systems and proactive planning

Speakers:

Chair:

4:45pm

Chair’s closing remarks and end of the conference

Chair: