Agenda | Leaseholder and Tenant Service Charges 2025

8:30am

Registration and exhibition open

9:00am

Duration: 40 minites

Chair:

Emma Comer
Triathlon Homes

Duration: 40

Speaker:

Adam Gravely
National Housing Federation

9:55am

Duration: 5 minutes

Chair:

Sophie Gilligan
Yorkshire Housing

10:00am

Duration: 40 minutes

Speakers:

Becca Fury
RHP
Natalie Robinson
Nottingham Community Housing Association

Chair:

Sophie Gilligan
Yorkshire Housing

10:40am

Duration: 40 minutes

Speaker:

Dawn Grocott
Torus

Chair:

Sophie Gilligan
Yorkshire Housing

11:20am

Duration: 30 minutes

11:50am

Breakout sessions – please select one option

Duration: 40 minutes

Speakers:

Carla Platell
LiveWest
Abbie Harries
LiveWest

Chair:

Cara Jackson
Accent Group

Duration: 40 minutes

Speakers:

Louise Dawson
Trace Solutions
Rob Thompson
Thirteen Group

Speakers:

Richard Blakeway
Housing Ombudsman Service
Olubukola Abiiba
Newlon Housing Trust

Chair:

Gabriel Olu’ Brown
London Borough of Tower Hamlets

12:35am

Breakout sessions – please select one option

Duration: 40 mnutes

Speakers:

Kirsty Skinner
Coastline Housing
Lee Reevell
Housing AI
George Grant
Housing Techology
Cara Green
National Housing Federation

Duration: 40 minutes

Speaker:

Scott Lawrence
Peabody

Chair:

Alistair Smyth
National Housing Federation

Duration: 40 minutes

Speaker:

Christopher Last
A2Dominion

1:15pm

Duration: 55 minutes

1:30pm

Duration: 30 minutes

Speaker:

Laura Coulter
L&Q

Chair:

Pascale Mézac
Plan2moro

2:10pm

Breakout sessions – please select one option

Duration: 40 minutes

Speaker:

Natalie Rose
Plus Dane

Duration: 40 minutes

Speakers:

Will Routh
Chirpy Heat
Deborah Toner
Citizens Advice

Chair:

Sue Ramsden
National Housing Federation

Duration: 40 minutes

Chair:

Sarah-Jane Gay
National Housing Federation

2:50pm

Duration: 20 minutes

3:10pm

Duration: 40 minutes

Chair:

Sophie Gilligan
Yorkshire Housing

3:50pm

Duration: 40 minutes

Speakers:

Jaclyn Burns
Acis Group
Paul Connolly
Guinness Partnership

Chair:

Sophie Gilligan
Yorkshire Housing

4:30pm

Duration: 5 minutes

Chair:

Sophie Gilligan
Yorkshire Housing

8:30am

Registration and exhibition open

9:00am

Breakfast briefing: Service charges 101

Chair:

The new Shared Ownership Code

Speaker:

9:55am

Opening remarks from the chair

Chair:

10:00am

Balancing good service with customer affordability

Speakers:

Chair:

10:40am

The latest in service charge case law: what you need to know

Speaker:

Chair:

11:20am

Networking break

11:50am

Breakout sessions – please select one option

Case study: Futureproofing mixed tenure development

Speakers:

Chair:

Evidencing our costs: turning transparency into practice

Speakers:

Sponsored by:

Raising homeowner satisfaction

Speakers:

Chair:

12:35am

Breakout sessions – please select one option

Roundtable: What does artificial intelligence mean for the future of service charges?

Speakers:

Understanding service charges in supported and older people’s housing today

Speaker:

Chair:

Commonhold reform: a new dawn for social housing?

Speaker:

1:15pm

Networking lunch and meet the exhibitors

1:30pm

Lunch and learn

Speaker:

Chair:

2:10pm

Breakout sessions – please select one option

Roundtable: Maximising resident engagement

Speaker:

Preparing for the heat network regulation

Speakers:

Chair:

Implementation and delivery of the Building Safety Act

Chair:

2:50pm

Networking break and meet the exhibitors

3:10pm

Reshaping tenure: What does the future of leasehold look like?

Chair:

3:50pm

Making the case for service charges within your organisation

Speakers:

Chair:

4:30pm

Chair’s closing remarks and end of the conference

Chair: